Denny’s Still Blows: Ryan Stemkoski #FAIL
Some of you may remember way back in February I made a post about the big Denny’s free breakfast promotion announced during the Super Bowl. If you don’t remember that post, or would actually like to read it, click here. This is a follow up to that article so you might want to check it out, or if you don’t care, then read on:
So yesterday morning, Kayla and I headed out on an adventure to find some plants for my yard. We got started early to allow us plenty of time to find the 31 plants we needed to acquire before heading home. At about 10:30 AM Kayla was already hungry so we looked around trying to find a place to eat. At that time of day your options are limited, and the only viable option in sight was our friendly neighborhood Denny’s. I quickly remembered the February promotion and told Kayla about the “improvements” that Denny’s had supposedly made to their food and service. Against our better judgment, we decided to try it out.
I was optimistic as we walked to the door but I knew we were in trouble as soon as we entered. There were roughly 6 older men waiting in a cramped line to pay their bills and there was nobody waiting to be seated. We looked desperately for the “wait to be seated sign” most restaurants have but could not find one. There was no hostess, or anything that would indicate where we should be waiting. After a 4 or 5 minutes of trying to figure out where we should stand a male teenager walked up to us and asked us how many. I said two and he turned and bustled off without saying a word. We decided to follow him, hoping he would lead us to salvation. We made it about 10 feet before another older angry looking female hostess stole us away from the pimply faced kid. While most the restaurant was empty, she seated us at a recently cleaned and still sopping wet table between two couples whom were already waiting for their food. I understand it is easier for the wait staff to have customers seated in the same general vicinity but a little personal space is nice, especially, in an open restaurant. I hate being forced to listen to the conversations of the people around me. I don’t really care when the guy behind me last made #2. I am sure the next time won’t be too far in the future if he ate the biscuits and gravy. Perhaps, that is why so many older people eat at Denny’s. Moving on…
Once we were seated, we began to browse the menu. I was surprised at the prices. After the free breakfast promotion, I figured Denny’s would be a good value meal but that is not the case. The prices were completely out of line with the quality of the food. Kayla and I both got the Grand Slam, which, was the cheapest thing on the menu. The grand slam was about the only thing we could find under $8. At that price, I would rather go to Red Robin or have 3 meals at Wendy’s. Anyway, after a reasonable 10 minute wait our food arrived. Mine must’ve been done long before Kayla’s. My eggs were cold and overcooked may bacon was so thin it was literally transparent and I think they forgot to put my toast in the toaster before they buttered it. In defense of Denny’s, Kayla’s meal looked much better than mine. Her toast was toasted, her pancakes looked like pancakes, and overall she said it was edible.
After my experience, I feel like there has been no visible change to the quality of the food or customer experience at Denny’s. Admittedly, Denny’s Super Bowl promotion did get me to go in and try the food one more time, even though it was several months later. I expected more. I expected some real improvement to the customer experience but my experience was nothing compared to what was touted back in February. I don’t think I will be returning to Denny’s anytime soon, it was just as awful as I remember it. The only real positive thing I can say about my meal is that I didn’t get diarrhea afterwards.
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